If you are dealing with an infertility issue, you can find support to help you determine the course of action for diagnosis and treatment by contacting your Aetna or UnitedHealthcare Health Advantage nurse. Before receiving treatment, you'll receive education and guidance with the help of specialized nurse consultants who work with you throughout the diagnostic and treatment process. These services also include access to infertility treatment providers through their Centers of Excellence (COE) network clinics. These facilities have passed the best practice evaluation criteria, developed by Aetna's and UnitedHealthcare's oversight and advisory committees of practicing clinical experts. The rigorous quality control metrics include high pregnancy rates, reduced risk of multiple births, and superior facility operations and staffing.

Aetna and UnitedHealthcare cover infertility services only when the services are pre-authorized and you receive services at a COE. Employees and spouses/domestic partners who are receiving a current cycle of infertility treatment as of January 1, 2018, as authorized by the carrier, will have benefits paid for the current cycle, regardless of where the services are provided. After the current cycle is completed, if a COE is available, benefits will be paid only if the COE is used. If a COE is not available, approved treatment will be covered.