If you experience one of the events described in this section and wish to change certain elections, you may do so within 31 days (60 days if eligibility for coverage under a Medicaid or state children's health insurance program (CHIP) changes) from the date of the qualified event. You may report the event in the online benefits system from work through MyReward (MySource > MyReward > Logon to MyReward > Proceed to My Personal Total Reward Data > MyBenefit Solutions > Life Events), from home at mybenefits.bnymellon.com or by calling the BNY Mellon Benefit Solutions Service Center at 1-800-947-4748, option 2. Customer Service hours are Monday through Friday, 8:30 a.m. to 8:00 p.m. Eastern Time.

If you do not report the change, request a new election and provide supporting documentation within this 31-day period (or this 60-day period if eligibility for coverage under a Medicaid or state children's health insurance program (CHIP) changes), you may not change your elections until the next Open Enrollment period or other qualifying life or special enrollment event.

Please note: If you experience a qualified life event, you may change the number of dependents you cover, but you may not change your health plan option, unless you and your covered spouse/qualified domestic partner or dependent move to an area that is not served by that health plan or when you move to an area where your carrier is no longer the preferred carrier.