Contact Information

BNY Mellon Benefits Guide

Contact Information


BNY MELLON BENEFIT SOLUTIONS SERVICE CENTER
BNY Mellon Benefit Solutions Service Center (general questions)		1-800-947-4748, option 2, Monday through Friday, 8:30 a.m. to 8:00 p.m. Eastern Time	mybenefits.bnymellon.com
HEALTH PLANS
Aetna Lower Deductible HSA Plan Aetna Higher Deductible HSA Plan		1-855-855-8112	www.aetna.com/dse/search?site_id=dse&externalPlanCode=ACPMC\|Aetna_Open_Access_POS_II					Click "Start a New Search" Choose tab to search by Location, Name, Advanced Search or Conditions & Procedures Enter search criteria and choose the appropriate plan under "Select a plan"
UnitedHealthcare Lower Deductible HSA Plan UnitedHealthcare Higher Deductible HSA Plan		1-800-842-0750	www.bnym.welcometouhc.com www.liveandworkwell.com					Click on "Find a Doctor/Hospital" link Select your choice of plan Enter search criteria
CALIFORNIA AND EXPATRIATE HEALTH PLANS
Kaiser Permanente California (Southern and Northern)		1-800-464-4000	www.kaiserpermanente.org					To find a doctor or facility: Highlight the "Locate Our Services" tab Highlight and click "Find Doctors & Locations" Select your region
Aetna International		Toll free: 1-800-231-7729 Direct: 1-813-775-0190	www.aetnainternational.com
PRESCRIPTION DRUG PLAN (FOR AETNA AND UNITEDHEALTHCARE PLANS)
CVS Caremark	1-800-685-4130		www.caremark.com				If already a member, enter login ID and password If not registered, click "Not Registered" and enter required fields Click "Member Quick Links" to learn about the plan
CVS Caremark AccordantCare™ Health Services	1-800-948-2497		www.accordant.com				If already a member, enter username or email and password If not registered, click "Register" and enter required fields
CVS Health Pharmacy Advisor Counseling Program	1-800-685-4130		www.caremark.com				If already a member, enter login ID and password If not registered, click "Not Registered" and enter required fields
DENTAL PLANS
MetLife PDP Options 1 & 2	1-866-665-1494			www.metlife.com/mybenefits		Company Name – BNY Mellon Click "Find a Dentist" Enter search criteria
Aetna DMO	1-855-855-8112			www.aetna.com/dse/search?site_id=dse&externalPlanCode=DMO\|DMO		Click "Start a New Search" Search for: "Dentists (Primary Care)" Type: "Primary Care Dentists (PCD)" Plan: "Aetna DMO"
VISION PLAN
Vision Service Plan (VSP)	1-800-877-7195				www.vsp.com	Click "Members" and log in: first-time users must register Click "Find a VSP Doctor" Please Note: You may see a disclaimer stating that VSP cannot guarantee that the doctors on the list participate in your plan. Disregard this statement, as BNY Mellon participates in the Signature Network plan with the full network of doctors.
COBRA THIRD-PARTY ADMINISTRATOR
Alight	1-800-947-4748, option 2, Monday through Friday, 8:30 a.m. to 8:00 p.m. Eastern Time				mybenefits.bnymellon.com
LIFE INSURANCE/AD&D
MetLife	1-800-947-4748, option 2, Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time				mybenefits.bnymellon.com
FLEXIBLE SPENDING AND HEALTH REIMBURSEMENT ACCOUNTS
Alight	1-800-947-4748, option 2, Monday through Friday, 8:30 a.m. to 8:00 p.m. Eastern Time				mybenefits.bnymellon.com
HEALTH SAVINGS ACCOUNTS
BenefitWallet	1-877-472-4200				www.mybenefitwallet.com
HEALTH CARE DECISION SUPPORT
Castlight	1-866-960-0873				www.mycastlight.com/bnymellon		Find and compare doctors, hospitals and medical services Understand your medical plan and what's covered Track what you've paid toward your deductible and out-of-pocket maximum Receive personalized recommendations
Best Doctors	1-866-904-0910				members.bestdoctors.com		Find a specialist Request a consultation Ask The Expert™
PERSONAL WELLBEING
Employee Assistance Program (EAP)	1-855-55ACCESS (1-855-552-2237)				www.achievesolutions.net/bnym		Access confidential, professional consultation for life's challenges
Doctor On Demand	1-800-997-6196				www.doctorondemand.com/bnymellon support@doctorondemand.com		Access a national network of doctors 24/7 to manage common health problems
CVS MinuteClinics®	1-866-389-2727				www.cvs.com/minuteclinic		Quickly and easily get the care you need at affordable prices
Virgin Pulse	1-888-671-9395				join.virginpulse.com/bnymellon		Track healthy activities Create and join challenges Get personalized tips and more
WebMD	1-888-258-9275				www.webmdhealth.com/bnymellon		2019 Wellbeing Rewards Program Find health/wellbeing information Participate in health coaching
FINANCIAL PLANNING AND EDUCATION RESOURCES
Ayco	1-800-947-4748, option 7; coaches are available Monday through Friday between 9:00 a.m. and 5 p.m. Eastern Time. Evening appointments are available Monday through Thursday until 8:00 p.m. Eastern Time.				www.aycofn.com		Online access from work: Single sign-on access through MyReward (MySource > MyReward > Logon to MyReward > Proceed to My Personal Total Reward Data > Ayco Financial Planning) From home: Visit www.ayco.com/login/bnymellon. You can login using the username and password you created during registration through MyReward at work, or register as a new user.