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BNY MELLON BENEFIT SOLUTIONS SERVICE CENTER
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BNYMellon Benefit Solutions Service Center
(general questions)
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1-800-947-HR4U (4748), option 2, Monday through Friday, 8 a.m. to 8 p.m., Eastern Time
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Enrollment Decision Help Line and Support Website
(HRA/HSA questions)
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1-866-324-9400
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HEALTH PLANS
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Aetna Plan HRA
Aetna Plan HSA
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1-855-855-8112
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Click "Start a New Search"
Choose tab to search by Location, Name, Advanced Search or Conditions & Procedures
Enter search criteria and choose the appropriate plan under "Select a plan"
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UnitedHealthcare Plan HRA
UnitedHealthcare Plan HSA
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1-800-842-0750
(Customer Service)
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Click on "Find a Doctor/Hospital" link
Select your choice of plan
Enter search criteria
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CALIFORNIA AND EXPATRIATE HEALTH PLANS
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Kaiser Permanente
California (Southern and Northern)
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1-800-464-4000
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To find a doctor or facility:
Highlight the "Locate Our Services" tab
Highlight and click "Find Doctors & Locations"
Select your region
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Aetna International
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Toll free:
1-800-231-7729
Direct: 1-813-775-0190
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PRESCRIPTION DRUG PLAN (FOR AETNA AND UNITEDHEALTHCARE PLANS)
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CVS Caremark
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1-800-685-4130
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If already a member, enter Login ID and Password
If not registered, click "Not Registered" and enter required fields
Click "Member Quick Links" to learn about the plan
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CVS Caremark AccordantCare™ Health Services
*Note: This service will be available starting January 1, 2016
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1-800-948-2497
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If already a member, enter Username or Email and Password
If not registered, click "Register" and enter required fields
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CVS Health Pharmacy Advisor Counseling Program
*Note: This service will be available starting January 1, 2016
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1-800-685-4130
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If already a member, enter Log in ID and Password
If not registered, click "Not Registered" and enter required fields
Click "Member Quick Links" to learn about the plan
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DENTAL PLANS
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MetLife PDP
Options 1 & 2
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1-866-665-1494
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Company Name – BNY Mellon
Click "Find a Dentist"
Enter search criteria
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Aetna DMO
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1-855-855-8112
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Click "Start a New Search"
"Search For": SelectDentists" (Primary Care)"
"Type": Select "Primary Care Dentists (PCD)"
"Plan": Select "Aetna DMO"
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VISION PLAN
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Vision Service Plan (VSP)
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1-800-877-7195
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Click "Members" and log in: first-time users must register
Click "Find a VSP Doctor"
Note: You may see a disclaimer stating that VSP cannot guarantee that the doctors on the list participate in your plan. Disregard this statement, as BNY Mellon participates in the Signature Network plan with the full network of doctors.
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COBRA THIRD-PARTY ADMINISTRATOR
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Aon Hewitt
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1-800-947-HR4U (4748), option 2, Monday through Friday, 8 a.m. to 8 p.m., Eastern Time
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LIFE INSURANCE/AD&D
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Prudential Group Life Claims Division
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1-800-524-0542
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FLEXIBLE SPENDING AND HEALTH REIMBURSEMENT ACCOUNTS
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Aon Hewitt
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1-800-947-HR4U (4748), option 2, Monday through Friday, 8 a.m. to 8 p.m., Eastern Time
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HEALTH SAVINGS ACCOUNTS
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Benefit Wallet
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1-877-472-4200
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LIVE WELL PROGRAMS
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WebMD
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1-800-947-HR4U (4748), option 3, Monday through Friday, 8 a.m. to 8 p.m., Eastern Time
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Find health/wellness information
Participate in health coaching
Engage with activity trackers
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Best Doctors
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1-866-904-0910
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Find a specialist
Request a consultation
Ask The Expert™
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AccessSolutions (EAP)
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1-855-55ACCESS
(1-855-552-2237)
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Access confidential, professional consultation for life's challenges
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Doctor On Demand
*Note: This service will be available starting January 1, 2016
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1-800-997-6196
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Access a national network of doctors 24/7 to manage common health problems
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CVS MinuteClinics®
*Note: This service will be available starting January 1, 2016
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1-866-389-2727
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Quickly and easily get the care you need at affordable prices
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